The Director of Digital IT is responsible for overseeing the overall direction, planning, implementation, and support of technology operations at the PMC. The Director reports to the President and works closely with the PMC’s leadership team to participate in the development of the long-term organizational strategy. The Director will also be responsible for developing, communicating, and executing the PMC’s technology plan to support the strategy. The Director will manage a reliable and secure technology ecosystem, including infrastructure, productivity tools and suites, custom applications, SaaS platforms, and data and reporting infrastructure. The PMC offers riders an innovative set of fundraising tools that facilitate over $60 million in giving each year. The Director will be responsible for creating and optimizing these platforms for continued future success. The Director will provide leadership and facilitate a product management process for digital initiative delivery that focuses on PMC constituents, transparent planning of projects, agile delivery, and a culture of continuous improvement. The Director will help improve the PMC by deploying best practices, implementing new technology policies and standard operating procedures, and embracing emerging trends to strengthen our strategic fundraising mission.
Dotted Line Reporting:
-Chief Financial Officer
-Director of Marketing & Strategic Partnerships
-Director of Operations
Partner with the Executive Director, President, and peers to participate in setting both long-term and yearly objectives
Provide leadership for defining and implementing the PMC’s technology plan in alignment with the organization’s objectives and achieving yearly fundraising goals
Clear communication of technical strategy, progress, and challenges to executive leadership and PMC staff
Lead technology planning, development, and delivery. Continually evaluate, balance, and execute technology solutions that address organizational needs
Work with PMC leadership to establish governance process, identify technology and cyber-security risks, and ensure that risks are appropriately mitigated
Facilitate a product management process for digital initiative delivery that focuses on PMC constituent needs, transparent planning of projects, agile delivery, and a culture of continuous improvement
Direct application architecture, modernization, and integration
Follow best practices in operational and technical documentation
Manage technology vendors and consulting relationships and performance through active oversight and enforcement of SLAs
Ensure technology standard operating procedures and Information Security standards are maintained and adhered to across the organization
Work closely with the CFO to create, monitor, and control technology budgets
Provide office technology support as well as onsite support for PMC events including Winter Cycle, PMC weekend, and Unpaved
-Ability to both embrace change and drive change through an organization
-Ability to creatively execute on the PMC’s vision and objectives, but also a partner who can collaborate
on and help shape them
-Problem-solver and someone who can effectively communicate complex technical issues to the Executive Leadership team
-Ability to evaluate, select, implement, and integrate new technologies into an organization
-Experience employing effective IT management practices, administering budgets, and managing technology projects
-Excellent communication and presentation skills
-Knowledge of and experience creating and managing digital products and services
-Proven experience identifying and understanding the problems and needs of end-users
-Ability to manage a product roadmap, determine the value of features, and prioritize a backlog accordingly
-Ability to define user stories and acceptance criteria
-Ability to communicate product decisions to leadership
Cybersecurity and IT Risk Management
-Intermediate knowledge of cybersecurity practices, fraud, abuse, threats and vulnerabilities, and risk management
-Experience managing and maintaining Information Security Program and related procedures
-Monitor security vulnerabilities and threats
-Hands-on understanding of development practices, data, and database engineering
-Strong understanding of quality assurance testing approaches, including development testing, functional testing, and user-acceptance testing
-Experience managing production and pre-production environments and standards for promoting features between environments
-Experience managing continuous integration and delivery tools and process
A bachelor’s or master’s degree in engineering, business administration, or equivalent work experience
Five plus years of experience leading a technology function
CDC-approved vaccination against Covid-19
Ability to be based principally at the PMC offices in Needham, MA
Interested? Please email us at email@example.com and be sure to include your resume and/or a URL to your updated LinkedIn profile.
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