UX Researcher

The UX Researcher is for an energetic person that is passionate about users and has a desire to help deliver positive user experiences through research. The person who assumes this role will have some research experience and leadership skills that allow for the effective participation in and delivery of cross-functional research activities that enhance the end-to-end experience for our users.

  • Demonstrable experience with multiple usability, field studies, and related research techniques.
  • Proficiency with current tools for web and mobile product research.
  • Several years of experience in the field of usability and user experience research and a relevant educational background.


  • Activities may include usability studies, heuristic reviews, field studies, cognitive walkthroughs, contextual inquiry and other activities selected to meet specific research goals.
  • Research Planning
  • Prepare for studies which employ a variety of research methodologies
  • Ensure a clear understanding of the goals and objectives for research projects
  • Meet with stakeholders to reviews goals and objectives
  • Craft studies optimized to address goals and objectives
  • Research Implementation
  • Prepare project plans, study plans, moderator’s guides and other artifacts related to designing and conducting studies
  • Facilitate studies for approved initiatives
  • Data analysis & Reporting
  • Complete qualitative and quantitative data analysis following studies and field visits
  • Create and review research reports/presentations with teams and key stakeholders
  • Update UX knowledge tools with relevant findings as appropriate.
  • Work closely with UXR team members to:
    • build internal body of knowledge
    • research best practices
    • develop and maintain wide internal awareness of personas and general user expectations

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