Computer Software Corporation

The Challenge:

A computer software integration corporation was facing unforeseen challenges with a major customer project. The team was experiencing a high turnover in leadership and they were behind on budget which resulted in a decline in quality of service and product from our client. These on-going issues were escalated to the highest level in their professional service teams as the pressure to resolve and deliver piled up.

Our Solution:

To oversee and revitalize the project, our client required a highly qualified leader to completely reconcile the project. We placed a Senior Program Manager who got our client back on track in a timely manner all the while nurturing and mending the customer relationship along the way.

Due to the success of the program manager, the client then sought to continue using Curate to bring in top level experience in for highly sensitive, multi-faceted, projects that needed reconciling.

The Results:

The quick delivery of each complex customer project lead the client to experience increased customer satisfaction which results in repeat business and loyalty with their brand.

The new follow-on business gained from the project’s repertoire with the customer’s ultimately improved the client’s profitability.

Testimonial from the client

Curate Team, I want to commend your great work. Your ability to drive, both the client and our team, to the goals required by this project and your work ethic were instrumental in our success. In this business, as technologies disrupt our client's worlds, it is through the heroics of dedicated people that we get to complete these implementations successfully. Thanks for your professionalism and for being a part of this team.
Sr. Director, Americas Delivery Excellence
To Curate's Consultant: I would like to personally thank YOU for your leadership, steady hand, and calming presence in turning this project around. It has been a sincere pleasure to work with you, and a great benefit to me, the Delivery Excellence organization, and to the company, not to mention the Customer. Thank you.
Delivery Excellence Practice Manager