A large healthcare provider was lacking the digital footprint they needed to focus on the interests of their customers and the competitive advantage needed to stay relevant and favored. From the top down this client was planning to invest in a massive transition across their digital portfolio. Therefore, an EVP of Digital was brought on board to meet those demands that involved gathering better patient analytics and improving the user experience via web and mobile tools. In their efforts to create a platform for their customers, they quickly recognized that the skills of the legacy employees did not match the modern technologies required to make the digital transformation journey.
We partnered with the client to develop a team of experts to help build out their vision of a bigger and better future with their customers. From customer experience to big data analytics as decision drivers, Curate’s team of 35 consultants successfully underwent a complete overhaul of the customer experience strategy.
With a fully staffed team of mobile experts, the client successfully launched a mobile application that received 40K downloads in its first month.